Gianna's Gem: How You Do Anything Is How You Do Everything
/hi there!
I recently got into a conversation with my son about making his bed. It went something like “what’s the purpose of making it if I’m just going to get back into it tonight”?
My response to him: "Show me someone who makes their bed every morning, and I'll show you someone who becomes a CEO."
At first, he thought I was joking. A made bed? How could that translate into life success?
But then I explained: "It's not about the bed. It's about how you approach the small things when no one's watching. Because how you do anything is how you do everything."
That conversation changed how my son perceived excellence—and I find that I’ve been repeating this phrase to him, my clients, and also myself all week long.
Gianna's Gem: The small, invisible choices you make when no one is watching reveal how you'll show up when everyone is.
The Power of Small Acts of Thoroughness
Think about the people in your life you truly trust. The ones you turn to when it really matters.
I'd bet money they're the same people who:
Actually floss their teeth (not just the night before a dental appointment)
Respond to emails thoughtfully, not just quickly to zero out their inbox
Remember your birthday without a Facebook reminder and send a thoughtful text or email rather than a quick instagram like
Proofread before hitting send
Show up five minutes early instead of five minutes late
Follow through on what they say they'll do no matter what
These aren't coincidences. These are patterns.
Because here's the truth: Excellence isn't an isolated act. It's a habit.
When you take care in the small, seemingly insignificant moments—making your bed, writing a thoughtful thank-you note, double-checking the details—you're training yourself for thoroughness. You're building the muscle of follow-through.
And that muscle? It shows up everywhere.
Gianna's Gem: Thoroughness isn't about perfection—it's about intentionality. It's asking yourself, "Does this reflect my standards?" even when the stakes feel low of maybe when not any people would even notice.
What This Looks Like in Real Life
Let me give you a personal example.
A few days ago, I hosted a small dinner party—nothing fancy, just eight people catching up. The day after, I sent every guest a personalized thank you for coming, and not a generic email to everyone, instead I wrote something unique to each guest such as:
“Carly, I loved hearing about your daughter's performance in The Nutcracker ballet last night. I can tell how proud you are of her dedication. Also, I found that book recommendation you mentioned about interior design—just ordered it. Thanks for always bringing such thoughtful conversation and recommendations to our gatherings."
That text took maybe two minutes to write instead of 20 seconds.
But here's what it did: It made her feel seen. It told her I was actually listening, not just hosting. It showed her that that I cared about curating her as part of my inner circle and appreciated her contributions and even her presence.
Not three hours later, she recommended me for a major consulting opportunity. Why? Because she likely recognized that if I’m that thoughtful about a casual dinner party, I'll be meticulous with a client's million-dollar project.
Not because the email was anything extraordinary. Because it signaled how I operate. How you do anything is how you do everything.
The Translation: How Brands Reveal Themselves Through Events
Now, let's talk about what this means for brands—and why your events are sending signals you might not even realize.
Every event you host is a preview of what it's like to work with you.
Your attendees aren't just evaluating your product or your keynote speaker. They're watching how you operate. They're noticing the details. They're asking themselves: Is this a company that takes care of people? Is this a partner I can trust?
And here's the uncomfortable truth: attendees are making judgments about your brand based on things you might consider "small."
The registration email that felt generic and rushed? That signals you're transactional.
The swag that was clearly chosen because it was cheap, not because it was meaningful? That signals you don't value quality.
The name badge with a typo? That signals you don't sweat the details.
The staff member who didn't know the answer to a basic question? That signals you don't invest in your people.
These aren't isolated incidents. They're data points that attendees use to predict what working with you will be like.
If you cut corners on the event experience, they assume you'll cut corners on customer support. If your follow-up email is thoughtless, they assume your account management will be too. If your branded materials feel like an afterthought, they assume your product might be one as well.
Gianna's Gem: Events don't just showcase your brand—they are your brand in action. Every detail is a promise you're making about how you treat people.
The Difference Between Checking Boxes and Creating Experiences
I see this all the time: companies that approach events like a checklist.
✅ Secure venue
✅ Book keynote speaker
✅ Order swag
✅ Send registration link
✅ Done!
But here's the question they never ask: Why?
Why this venue? (Not just: Did we book a venue?)
Why this speaker? (Not just: Did we get a speaker?)
Why this swag? (Not just: Did we order something?)
When you're just checking boxes, you're not thinking—you're executing.
And attendees can feel the difference.
Let me give you a concrete example. I recently attended two tech conferences in the same month. Both had:
500+ attendees
Branded swag
Networking receptions
Keynote speakers
But the experiences couldn't have been more different.
Conference A: The Box-Checkers
The swag? Cheap pens and cheaper notebooks with the logo printed low quality—items I've seen at a dozen other conferences.
The welcome email? A wall of text with logistics but zero personality or excitement.
The registration desk? Understaffed, with volunteers who couldn't answer basic questions.
The networking reception? Poor quality generic wine and cheese in a poorly lit ballroom with no icebreakers, no structure, no intentionality. Just people awkwardly standing around.
What this signaled to me: This company doesn't think deeply about experience. They do the minimum. If I become their customer, I'll probably get the minimum too.
Conference B: The Thoughtful Operators
The swag? A beautifully designed leather-bound notebook with logo embossed and an insert with writing prompts related to the conference themes, plus a high-quality water bottle that “cleans itself” that I actually now use every day. They also gave us a choice of one high quality item to select on the website and have shipped home after the conference - a win win for getting something you actually want and not having to carry a heavy item home with you
The welcome email? Personalized with my name, a note about why they were excited I was attending, a curated "top 3 sessions" recommendation based on my profile along with a personal introduction to another attendee they thought I’d enjoy connecting with and a human’s cell phone to contact in case I needed onsite support.
The registration desk? Appropriately staffed with team members who greeted attendees warmly, answered questions confidently, and handed out a one-page "day-of guide" with everything I needed to know.
The networking reception? Structured with "conversation starter" cards at each table, thoughtfully paired small bites and healthy buffet stations (not just cheese cubes), and staff circulating to make introductions between attendees with common interests.
What this signaled to me: This company thinks about every detail. They care about how I feel, not just whether I showed up. If I become their customer, they'll probably anticipate my needs before I even ask.
One of these companies earned my business. Guess which one.
Quality Over Quantity: Why "More" Isn't Better
Here's a trap I see brands fall into constantly: they think more is better.
More swag items. More speakers. More networking events. More, more, more.
But attendees don't want more. They want better. They want intentional.
I'd rather receive one thoughtfully chosen, high-quality item than five cheap ones. I'd rather attend one well-curated session than sit through three mediocre ones. I'd rather have one meaningful conversation than collect 50 business cards or badge scans I'll never follow up on.
Gianna's Gem: Abundance without intention is just noise. Quality always beats quantity when it comes to creating memorable experiences.
Think about the last event you attended that truly impressed you. I'm willing to bet it wasn't because they gave you the most stuff or packed the most activities into the day.
It impressed you because someone asked "why" at every decision point:
Why are we including this session? What value does it provide?
Why this particular swag item? Will attendees actually use it, or will it end up in a landfill?
Why this flow for the day? Does it respect attendees' energy and attention spans?
Why this vendor? Do they share our values and standards?
When you ask "why" before you act, you eliminate the meaningless and amplify what matters.
The Human Moments That Make or Break Trust
Let's talk about the moments that attendees remember most—and they're rarely the ones you think.
It's not the keynote speech (though that matters). It's not the swag (though that's nice).
It's the human moments where they felt seen, valued, and cared for.
The Welcome Email
You have two choices when someone registers for your event:
Option A (Box-Checking): Subject: Registration Confirmed
"Thank you for registering for TechConf 2025. Your confirmation number is 847392. The event will be held on March 15 at the Marriott Downtown. Check-in begins at 8 AM. See you there!"
Option B (Thoughtful): Subject: We're So Glad You're Coming, [Name]!
"Hi [Name],
We just saw your registration come through and wanted to say—we're thrilled you're joining us at TechConf 2025!
We know your time is valuable, so we've built this day specifically for people like you: [job title] who are trying to [solve relevant challenge]. We think you'll especially love the session on [relevant topic]—we built it based on feedback from folks in your role.
A few things to make your day easier:
Check-in opens at 7:45 AM (we recommend arriving early to grab coffee and settle in before things kick off)
Lunch is included, and we've got options for every dietary need
Our team will be in bright blue shirts—flag us down if you need anything
Looking forward to meeting you on March 15!
[Name]
[Title]"
Which email makes you feel like a valued guest vs. a registration number?
The second version takes three extra minutes to write. But it signals: We see you. We thought about you. We care that you're coming.
The Onsite Introduction
Here's another moment that matters more than you think: how your staff introduces attendees to each other.
I've been to events where staff would say: "Oh, you should meet Sarah—she's in tech too."
Cool. Now what? We awkwardly exchange pleasantries and move on.
Compare that to: "Sarah, meet Mark—he's the VP of Product at [Company]. Mark, Sarah just gave the most interesting presentation on AI-powered analytics. Given your focus on data strategy, I thought you two would have a lot to talk about. I'll leave you to it!"
That's a human moment. Someone took the time to understand both people, saw a genuine connection, and facilitated a meaningful introduction.
That's not checking a box. That's creating value.
The Follow-Up
Post-event follow-up is where most brands completely drop the ball.
The typical approach: Send a generic "thanks for attending" email with a link to session recordings. Maybe throw in a "let us know if you have questions."
The thoughtful approach: Send a personalized note referencing something specific about their experience.
"Hi [Name],
It was great to meet you at TechConf last week! I loved our conversation about [specific topic]—I've been thinking about your point on [insight they shared].
I wanted to follow up with a few things:
Here's that article I mentioned: [link]
You expressed interest in [topic]—we're actually hosting a smaller roundtable on that next month if you're interested
I'd love to hear how you're thinking about [challenge they mentioned] now that you've had time to reflect
No pressure to respond—I know your inbox is probably buried. But I genuinely enjoyed our conversation and wanted to keep the connection going.
Best,
[Name]"
One of these follow-ups gets deleted. One gets a response and builds a relationship.
The difference? Five minutes of thought.
What This Means for Your Brand (and Your Life)
Whether you're planning an event or packing your lunch for tomorrow, the principle is the same:
Excellence is a habit, not a one-off occurrence.
The way you approach the small, unsexy, behind-the-scenes work reveals how you'll show up when it counts.
If you rush through your registration emails, you'll rush through customer onboarding.
If you pick swag based on price alone, you'll probably make other decisions based purely on cost, not value to your attendees which ends up wasting money in the end (penny saved, pound foolish!).
If you don't train your staff to be helpful and knowledgeable, you're signaling that people aren't a priority.
And attendees—just like colleagues, clients, and partners—are always watching.
They're asking: "Is this someone who cares? Is this someone who's thorough? Is this someone I can trust?" And you're answering with every decision you make and action you take.
So here's my challenge to you—both personally and professionally:
In Your Personal Life:
Ask yourself:
How do I show up in the moments when no one's watching?
Do I respond to emails thoughtfully or reactively?
Do I follow through on the small commitments I make to myself? (The made bed. The flossed teeth. The morning routine.)
Am I building the habit of thoroughness, or am I cutting corners because "it doesn't matter that much" and I “don’t have time”?
Because here's the truth: It does matter. The small things are never small and believe e, they do and will pay off.
In Your Events:
Ask yourself before every decision:
Why are we doing this? (Not: Are we doing it?)
What does this signal about our brand? (Not: Is this good enough?)
Does this create genuine value, or are we just checking a box?
Would I want to experience this if I were an attendee?
Have we taken the time to be human—to see people, not just registrants?
The Made Bed Moment - at the very least, get your kid to start making theirs!
I'll leave you with this.
After that conversation with my son, he started making his bed every morning.
But here's what really shocked me - he shared with me what he discovered after doing this for a week: It really wasn’t about the bed.
It's about starting his day with a small act of completion that creates a ripple effect on the success he has through the rest of his day. It proves to himself that he’s someone who finishes what he starts—even the insignificant stuff. It's about creating order where he has control (which for 8 years olds can some times feel like not a lot).
And you know what? That 90-second habit changed how he’s now approaching everything else.
He’s responding to my questions more thoughtfully. He’s preparing for his spelling test instead of winging it.
Because once you commit to excellence in one small area, it bleeds into everything else.
Remember - your attendees are no different: They're asking: "Is this a brand that sweats the details? That thinks before acting? That cares about how I feel, not just whether I showed up and agreed to scan my badge?"
How you plan your events is how you run your business.
How you write your emails is how you'll treat your customers.
How you do anything is how you do everything.
So: What are your small moments signaling?
Start Here: If you're feeling overwhelmed, start with one thing. Not ten. One.
Personal:
Make your bed tomorrow morning
Write one thoughtful email this week instead of firing off a quick response
Floss your teeth tonight (even though you're tired)
Professional:
Rewrite one attendee outreach email to feel warm and personal
Ask "why" before adding the next thing to your event agenda or 2026 plans
Spend five extra minutes writing compelling marketing copy instead of the standard boring text.
Excellence isn't built in grand gestures. It's built in the accumulation of small, intentional choices.
Start with one. And watch how it changes everything.
XX,
Gianna
p.s.
What I’m loving this week: And for all my top vendors and partners, check out my Gianna Recommend’s Page.
I have to give a shout out to one of my favorite companies. I not only am a proud advisor to them, but I use them frequently for my own events (everything from holiday parties to multi-million dollar celeb evens!) Women-ownedEva is my favorite one-stop platform to book whatever it is I need to make an event more entertaining: From comedians to musicians, unique team-building activities to A-List speakers, even dress-up party costumes and makeup artists…I can find and book it here. I use Eva for both inspiration and new ideas as well as to handle logistics like payment, insurance and riders for me. And since I’m a fangirl, they’ve provided me with my own discount code to give you 10% off any booking with the code: EVAGVIP. Or, DM me for a personal connect.
What I'm Loving This Week: Monet
Speaking of revolutionizing the events industry, I'm thrilled to announce that I've joined an early stage but very hot event tech startup, monet.io as an advisor.
Here's what really blows my mind: Monet can generate entire showfloor layouts for conferences and expos—something that traditionally takes weeks of back-and-forth with venue teams, agencies, sponsors, and operations. The platform doesn't just create a generic floor plan; it uses intelligent algorithms to recommend optimal sponsor booth placements based on traffic flow, sponsor tier, and strategic visibility.
Think about what this means for event planners managing large-scale conferences: instead of manually juggling sponsor requirements, attendee flow, and venue constraints in CAD software or PowerPoint, Monet does the heavy lifting while you focus on the strategic decisions. It's like having an expert event designer and operations manager working 24/7 on your team.
For sponsors, this means better ROI—their booth placement isn't arbitrary, it's data-driven. For attendees, it means better navigation and experience. For planners, it means hours (sometimes days) of work condensed into minutes.
If you're managing complex events—especially in the enterprise space where showfloors, sponsor management, and multi-stakeholder coordination are involved—I encourage you to check out what the Monet team is building. They're not just creating software; they're creating space for event professionals to do what we do best: design experiences that matter. Drop me a line if you want an intro and a Gianna’s Gems VIP discount on their product.
Learn more at monet.io
Gianna Gaudini is an event strategist, advisor, and author of the Amazon bestselling book "The Art of Event Planning." She's held leadership roles at Google, AWS, SoftBank Vision Fund, and Airtable, creating unforgettable experiences that drive business results. For more insights on creating exceptional events, visit GiannaGaudini.com or connect with her on LinkedIn.
Interested in having your event or venue featured in Gianna's Gems? Reach out at gianna@gaudini.com
